IT Infrastructure & Service Delivery Manager

IT Infrastructure & Service Delivery Manager
Surrey - Hybrid Working

I am recruiting for an IT Infrastructure & Service Delivery Manager for an award winning tour operator who create bespoke holidays to destinations around the world based in Surrey.

The role is a hybrid working.

As an IT Infrastructure & Service Delivery Manager you will play a critical role in maintaining all IT & Data Communication systems infrastructure along with providing effective technical support.

IT Infrastructure & Service Delivery Manager Benefits:

• Holiday - 27 days rising to 29 days with length of service.
• A day off for volunteering to support a charity or community work.
• BUPA Cash Plan
• Company Pension Scheme
• Discounted staff travel
• Long Service Awards
• Friendly, open-plan office, with excellent social area, walking distance to shops, restaurants and parks.
• Social events
• Complimentary range of teas, coffee and fruit when in the office
• Ongoing Training and personal development

IT Infrastructure & Service Delivery Manager Responsibilities:

Technical Support :

• Ensure the IT infrastructure is efficient and resilient using a combination of 3rd party vendors and an in-house team.
• Act as an escalation point for technical issues, providing guidance and solutions to the team.
• Ensure the team is equipped with the necessary tools and knowledge to support a range of IT systems and applications.
• Identify training needs and areas for improvement within the business.
• Use knowledge to act as 2ndline in-house support and assist as necessary with 1st line technical support.

Project Management:

• Assist with project work supporting the business
• Scoping out and planning of technical projects ensuring smooth integrations with existing architecture.

GDPR, Regulatory & Security compliance:

• Ensure adherence to IT best practices and compliance with relevant legislation maintaining appropriate security protocols.
• Maintenance of PCI compliance
• Maintenance of back up procedures & disaster recovery solution.
• Ensure GDPR compliance

Service Desk Operations:

• Oversee the daily operations of the IT Zoho desk, ensuring timely and effective resolution of technical issues.
• Monitor workloads & ticketing to ensure that the business is supported within the agreed SLA.

Stakeholder Collaboration & Reporting:

• Collaborate with other departments to understand their IT needs and ensure support aligns with business objectives.
• Ensure that issues are escalated internally and externally and responded to in a timely manner.

Budget & Financial Management:

• Manage & maintain the IT budget.
• Manage the IT Fixed Asset register

Team Management:

• Lead, mentor, and develop the IT support team to ensure high performance and professional growth.
• Conduct regular performance evaluations, provide constructive feedback, and identify training needs

IT Infrastructure & Service Delivery Manager Essential Skills:

• Wildix (Telephony)
• Exclaimer
• Intune
• 365 Admin
• Azure Admin
• Intune / Endpoint
• Exchange
• SharePoint
• PowerBI
• SQL Server
• HyperV / VMware

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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