Servicenow Engineer

ServiceNow Engineer.
£40,000 - £60,000 + Benefits Package.
Swindon, Hybrid 3 days on site.

Due to the high level of security clearance required for this positon we can only consider UK Nationals.

Overview

This position offers an opportunity for a skilled and experienced ServiceNow Integration and Configuration Technical Engineer to contribute to the implementation, configuration, and optimization of ServiceNow solutions.

The focus will be on Customer Service Management (CSM) and ITIL workflows, ensuring solutions align with business requirements and industry standards. The ideal candidate will have a minimum of 5 years of experience in ServiceNow development and configuration, with expertise in system integration and automation.

Skills, Knowledge, and Experience

Essential:

• Recent experience implementing and configuring ServiceNow, with a focus on CSM and ITIL workflows.
• Certified ServiceNow System Administrator (CSA) or equivalent certification.
• In-depth understanding of ServiceNow CSM, ITIL, and ITOM modules.
• Proficiency in scripting languages such as JavaScript, GlideScript, and AngularJS.
• Expertise in ServiceNow integration tools (REST, SOAP, MID Server, IntegrationHub, etc.).
• Experience with orchestration, automation, and tools like XML, JSON, and web services.
• Familiarity with Agile/Scrum methodologies and version control systems (e.g., Git).
• Strong knowledge of ITIL processes, including incident, problem, and change management.
• Analytical skills to design scalable solutions for repetitive tasks.
• Excellent communication and teamwork abilities, with adaptability to changing priorities.

Desirable:

• Advanced knowledge of ServiceNow assessment techniques.
• Experience mentoring and developing technical skills within a team.
• Chartered membership of a relevant professional institution.
• Strong networking skills within the ServiceNow and ITIL communities.

Key Responsibilities

• ServiceNow Implementation & Configuration
  Design, implement, and configure ServiceNow solutions, particularly focusing on CSM and ITIL workflows, to meet business requirements.

• Integration Management
  Lead the integration of ServiceNow with other enterprise systems (e.g., CRM, ERP, third-party tools) to enable seamless data flow and process automation.

• Solution Design
  Collaborate with stakeholders to translate business needs into scalable, efficient, and user-focused technical solutions.

• Workflow Optimization
  Configure and refine workflows, business rules, notifications, and UI elements to streamline IT and business processes.

• ITIL Implementation
  Apply ITIL best practices to incident, problem, and change management processes, ensuring full integration and optimization within ServiceNow.

• Customization & Scripting
  Develop custom applications, client scripts, business rules, and UI policies to extend and enhance ServiceNow's functionality.

• Testing & Quality Assurance
  Conduct thorough testing of implementations, integrations, and customizations to ensure security, accuracy, and quality.

• Support & Troubleshooting
  Provide technical support and issue resolution, serving as an escalation point for advanced ServiceNow-related concerns.

• Documentation & Knowledge Sharing
  Maintain comprehensive documentation for configurations and integrations. Share knowledge with internal teams to enable ongoing support and development.

• Adherence to Best Practices
  Ensure all ServiceNow configurations and integrations follow best practices, guidelines, and security protocols.

This role offers the opportunity to work in a dynamic and innovative environment, contributing to the delivery of secure, high-quality ServiceNow solutions that drive business success.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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