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Customer Service Engineer - Amsterdam

Location: Haarlem Salary: €50000 - €60000 per annum + car, bonus, pension, healthcare
Sector: Pharmaceuticals, Medical Devices, Life Sciences Type: Permanent
Contact: Lee Ashworth Job Published: 1 day ago


Customer Service Engineer - Refrigeration
Location: Haarlem, Netherlands
Competitive Salary + Outstanding Benefits Package
Are you a skilled refrigeration expert looking to make a meaningful impact in the scientific community?

Join a trusted global leader dedicated to advancing science and innovating for a healthier world. This is an exciting opportunity to work at a prestigious client site in Haarlem, where you'll play a vital role in maintaining and repairing critical controlled temperature units in a GxP-regulated environment.

Why You'll Love This Role

  • Purposeful Work: Support cutting-edge scientific solutions by maintaining and repairing freezers (-80°C), refrigerators, incubators, and climatic chambers.
  • Professional Growth: Collaborate with a team of experts and gain hands-on experience in GxP and EHS-regulated settings.
  • Exceptional Benefits: Enjoy a competitive salary, robust benefits, and opportunities to enhance your career in a dynamic environment.

What You'll Be Doing

  • Conduct maintenance, calibration, and repair of refrigeration and cooling appliances.
  • Perform temperature mapping and support qualification processes.
  • Ensure equipment cleanliness through defrosting, cleaning, and decontamination.
  • Accurately document activities in compliance with GxP and ALCOA+ principles.
  • Support the on-site team with frontline assistance for thermometers, heat blocks, balances, and more.

What We're Looking For

  • Technical Expertise: Proven experience as a Refrigeration/Cooling Appliances Repair Technician or a similar role.
  • Certifications: Authorization to work with refrigerants in industrial applications (e.g., "Refrigerant Handling Certificate," "ATEX Certificate").
  • Industry Experience: Prior exposure to GxP environments is a strong advantage.
  • Language Skills: Proficiency in English is essential, with Dutch being a plus.
  • Driver's License: A valid license is required for occasional support at regional sites.

Who You Are

  • A detail-oriented problem solver with a passion for delivering exceptional customer service.
  • A proactive professional eager to enhance business performance and improve the customer experience.
  • A collaborative team player who thrives in regulated and high-stakes environments.

Ready to Make an Impact?


If you're ready to advance your career while supporting groundbreaking scientific solutions, this is your chance. Join a company with over 80 years of legacy and a mission to create a healthier world. Apply now and bring your expertise to a role where innovation meets purpose.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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