IT Service Delivery Manager

Job Title: IT Service Delivery Manager

Location: Stevenage

Pay Rate: Up to £70p/h Inside

Contract Length: 12 Months

Key Skills: Service Delivery, Engineering, Defence, ITEL Version 3, ITEL Version 4, Information Management, RFI, RFP

Join Our Team as an IT Service Delivery Manager and Drive the Service Delivery Team to New Heights!

Are you a meticulous IM Service Delivery Manager with a passion for precision and excellence? Are you ready to play a pivotal role in ensuring top-tier standards in a well-established engineering organization? Look no further! We invite you to join our team in Stevenage and be a key driver of engineering excellence.

About Us:

As a distinguished leader in the engineering industry, we are dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented IT Service Delivery Manager to contribute to our continued success.

The Role:

So, what will you be doing as an IT Service Delivery Manager?

• Managing IT workplace services through effective contract management with suppliers, addressing incidents and requests, and escalating issues when necessary.
• Being a visible and approachable point of contact for users, managing service issues and maintaining customer confidence.
• Overseeing IT Customer Services and Infrastructure performance against SLAs, taking corrective actions when required, and providing feedback to Line Management.
• Managing Customer Service Reviews with customers and suppliers, ensuring successful delivery of services and identifying value-add activities.
• Identifying areas for service improvement and developing improvement plans in collaboration with the wider Service Delivery Team.
• Assisting in contract renewal and negotiations for Customer Service and Infrastructure management.
• Supporting the administration of IT services, including mobile telephony billing, eRequisitions, e-catalogue management, and maintaining the intranet.
• Collaborating with the CS&I Programmes and Solutions teams to support project delivery, escalate issues, and offer pragmatic solutions.
• Contributing to Incident, Change, and Problem Management processes, helping prevent business interruptions.
• Working closely with the Facilities Management team on site moves and redevelopments, ensuring uninterrupted service delivery.

What are we looking for in our next IT Service Delivery Manager?

• Strong customer care skills, with experience supporting business-critical users.
• Proven contract and supplier performance management skills, with a focus on building strong partnership relationships.
• Broad understanding of IT technologies and services across different sectors.
• Knowledge of Commercial, Customer Support, Manufacturing, Technical, Engineering, and HR activities, especially in relation to IT support.
• Familiarity with RFI/RFP activities and contract negotiations.

My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next IM Service Delivery Manager, this is the opportunity for you!

So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next IM Service Delivery Manager, hit that apply button now!

How to Apply:

Showcase your expertise and passion for IT. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in Stevenage.

***PLEASE NOTE***

Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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