Performance and Reporting Coordinator

Performance and Reporting Coordinator

Worcester

£28,000 + benefits (24 days holiday + BH, life cover 1.5x salary + a range of schemes and discounts)

*Interviews taking place next week*

Performance and Reporting Coordinator needed for a multinational facilities management organisation based in the Worcester area who are looking for a Performance and Reporting Coordinator to join a small team in monitoring completion of outstanding reactive maintenance tasks. This role will involve reporting of trends and patterns to ensure continuous improvement.

What the role entails:

As a Performance and Reporting Coordinator, you will be responsible for:

• Daily monitoring of completion of reactive tasks and chasing Engineers
• Assist in the ongoing management of the Maximo CAFM system ensuring it is up to date and correct at all times
• Support chase through and completion of outstanding jobs with senior management, ensuring notes are up to date and first responses are met
• Assist in the upkeep of O&M Manuals & addition of assets/PPM to the CAFM system following completion of project works onsite
• Ensuring compliance of all works documentation
• Support the Support Services Manager by producing monthly deduction and service reports, weekly failure updates, utilisation reports and any other reports as required
• Monitor performance of contract on weekly basis to identify trends and minimise failures by providing advice, feedback and updates to the team in the promotion of best commercial practice in relation to payment mechanism deductions and SFPs
• Lead the outstanding works sessions (where required) with the Technical Service Managers & ensure all workflow is chased & completed within contractual timescales
• Responsible for Data & trend analysis as required, using research & forecasting technique to ensure continuous improvement
• Carry out Service Audits on a Monthly basis, as per agreed schedule
• Take and log Helpdesk Calls, as and when required
• Assigning Reactive tasks to Engineers as and when required

Experience required for the Performance and Reporting Coordinator position:

• Comprehensive Administrative experience in an office environment
• Expertise in statistical analysis, report production, Maximo 7.5
• Facilities Management or NHS/Hospital experience
• Educated to GCSE standard
• Proficient use of Microsoft Office applications including Word, Excel and Outlook
• Awareness of Confidentiality
• Demonstrate good team working
• Good Health & Safety knowledge
• Sound organisational/co-ordination skills
• Good interpersonal skills & telephone manner

This really is a fantastic opportunity for a Performance and Reporting Coordinator to get involved with a well established organisation, great team and important role.

Please note that the Performance and Reporting Coordinator position requires candidates to have full Right to Work in the UK and a DBS check

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